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Following the announcement of the sale of the bank by Commerzbank, Kleinwort Benson decided to use Crelos’ Think-IN process to facilitate the generation of strategic options and selection of the right solution. This proved very effective and all members of the team stuck with the process to the end, when the outcome was one that nobody had predicted at the beginning.
This case study looks at the innovative approach taken by Electrocomponents plc to develop leadership thinking by working with us to develop a modular strategic thinking programme.
In 2009, Crelos were approached by a Private Bank, to provide coaching and facilitation services to help support its key executives throughout the sale of their organisation. The Executive Committee were planning to tender their own bid in the sale process through the structure of an MBO. A transaction adds a degree of complexity to normal business decisions, requiring the executives to keep employees focused and engaged servicing clients, despite an uncertain future. In the backdrop of the collapse of the Global banking markets, this was a fragile state from which it would be easy for an organisation to fracture.
In 2005 our client approached Crelos to assist in designing and delivering a talent programme for their top performing sales people. As experts in organisational change, Crelos set about designing a programme that would not only deliver sales results but also create the right environment for the change to happen, to enable the organisation to meet the needs of the future. The results speak for themselves. Our client reports that approximately £150m of profit has been generated in the last 5 years and the performance of their top talent is some 25% higher than the sales population as a whole.
During 2008 and 2009 Crelos were a key supplier on the DCSF funded City GATES Progression Academies. These one or two day workshops, run in the three challenge areas of Greater London, Greater Manchester and the Black Country for young people between the ages of 14 and 18, had the aim of addressing the issue of the lack of progression to higher education of these Gifted and Talented young people from challenged areas.
Following its merger with British Energy, EDF Energy faced two challenges to stay ahead of the game: to create and deliver innovative business services and to respond to change appropriately. EDF Energy partnered with change and talent management consultancy Crelos to define what excellence looked like from both a behavioural and technical point of view...
Resourcing high performance Project Managers represents a significant talent management challenge for organisations such as Costain that seek to deliver excellence. Finding such talent outside of the industry is tough and Costain decided to look within, to grow their own talent, designing and delivering their own award winning project management academy. Crelos successfully helped create the link between recruitment, assessment, development and business outcomes, enabling Costain to continue deliver excellence for their customers.
The construction industry faces a real talent challenge. Whilst migrant workers may be able to contribute to filling the general skills gap, the project management skill set is unlikely to come from this source. Adopting an Academy approach and designing a Project Management Academy, Costain have ensured that they are able to both define excellence in this area and plan for the learning and change that needs to happen.
Instead of appointing one of the big consultancies, UGS turned to Getfeedback, a UK talent management consultancy with specialist expertise in leadership development
Kleinwort Benson required a common language and objective processes to get the right people in the right jobs in the leadership team.
Steve Bicknell, Chief Operating Officer
'There are many ways to change businesses, from reorganising, buying a new CRM to starting new product lines. These are required, not sufficient, causes of successful change. The key issue is people. Will they alter attitudes and behaviour to drive the change through? This is one of the most challenging and enjoyable issues we work on.'