Energy and Utilities

The energy and utilities sectors, especially energy, is one of the sectors which have seen the most changes in the recent past. Players have been challenged with price volatility, finding renewal resources, increased competition, skills shortages and a strong and changing regulatory landscape. The industry is moving fast as it is consolidating. As a result, its leaders are presented with numerous change challenges and whilst at the same time expected to deliver innovative business services.

Customer Experience

Over the years, Crelos have worked with leaders in RWE nPower, Schneider Electric and EDF.

Our unique services

Crelos’ understanding of energy and utilities organisations and the profile of the people who work in them has resulted in us creating bespoke change services to help energy businesses improve their productivity and their customer retention. We help our clients:

  • Translate strategic objectives into human capital requirements
  • Successfully turn around and transform - We facilitate transformation management pre and post change and/or re-structure by carrying out human capital due diligence and assessing leaders' current capabilities and future potential
  • Shape their people resource, gain engagement, and go to market to get the best talent
  • Design and embed role specific behavioural and technical frameworks, linking critical skills to the business objectives
  • Train and develop teams in a wide variety of programmes - from core skills to leadership development
  • Understand the core drivers for employee engagement, service performance and customer satisfaction and the correlation with the business results


‘Using robust data to inform decision-making and measure the impact of initiatives means we will know how to improve employee engagement, service performance and customer retention.’


Jon Cowell. Head of Learning and Development, RWE npower

Elizabeth Henshilwood Client Director for the Energy and Utilities sectors

'Skills shortages and business re-alignment are increasingly crucial issues in these sectors, set against a landscape of regulation and changing government policy. Attracting and retaining the right talent is arguably even more critical than in any other sector.'